The Essential Workplace Conflict Handbook



Barbara Mitchell

Cornelia Gamlem

Career Press

Language of origin

Infos :

Page 256
5.25 x 8.25

A Quick and Handy Resource for Any Manager, Team Leader, HR Professional, or Anyone Who Wants to Resolve Disputes and Increase Productivity

“…practical guidance on how to diagnose sources of conflict and proven practices to nip it in the bud. If you’re working with other people, you need to read this book.”
—Scott Eblin, author of The Next Level and Overworked and Overwhelmed

“In their latest book, Mitchell and Gamlem do a great job identifying some of the causes of conflict and offer suggestions on what individuals and 
organizations can do to resolve and manage them. Through stories and advice, they give readers the tools they need. This is a must-read for managers, HR professionals, and employees!”
—Sue Meisinger, Esq., SPHR, CEO, Society for Human Resource Management (retired)

“Mitchell and Gamlem, two experienced and talented HR professionals, have produced a book rich in content…on an extremely important and difficult topic. The Essential Workplace Conflict Handbook provides proven techniques for dealing with conflict in organizations of all types.  The specific examples give much-needed insight into conflict management.”
—Christopher J. Shinkman, PhD, author of Real People, Real Jobs, former director of MBA Services at Georgetown University

Today’s workplaces are dynamic, so it shouldn’t surprise anyone that tension can develop quickly and ruinously. The Essential Workplace Conflict Handbook is the ideal resource for anyone ready to confront conflict at work rather than run from it. Managed correctly, conflict can be a positive source for innovation and creativity.

Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions:

  • What’s changing in the workplace and the workforce today?
  • Are the right issues being addressed?
  • How can we create more options to solve conflicts?
  • What’s my conflict style, and why is it important?
  • How should I set and manage expectations?
  • What happens when disruptive behavior gets out of control?

Positive interactions are critical to successful workplaces. This vital new title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace.

Barbara Mitchell is an author, speaker, human resources consultant, and coauthor of The Big Book of HR and The Essential HR Handbook. Most of her HR career was spent with Marriott International. She is now managing partner of The Mitchell Group, helping clients successfully hire, develop, engage, and retain the best talent available.

Cornelia Gamlem, SPHR, is president of The GEMS Group, Ltd., and consults, speaks, and writes on human resource and management issues.  A recognized expert in employee relations and human resources, she coauthored The Big Book of HR and Roadmap to Success: 5 Steps to Putting Action Into Your Affirmative Action Plan.

Both authors live in the Washington, D.C. area.

Barbara Mitchell

Barbara Mitchell is an author, speaker, and the Managing Partner of The Mitchell Group, a Human Resources and organizational development consulting practice. Prior to starting her own business, most of her business experience was in senior leadership positions with Marriott International. An influencer in the business and HRCommunities, she is a frequent speaker to business groups and has bee n quoted in major publications including The Wall Street Journal, the Financial Times, Forbes, The New York Times, The Globe & Mail, Fast Company, the Chicago Tribune, and Newsday.she's been interviewed on radio in major markets around the US and contributed to numerous blogs and websites including fast,,,,, and Barbara is an active volunteer who has served on numerous national and local boards and is a video Docent at The Smithsonian American Art Museum.

Cornelia Gamlem

Cornelia Gamlem an author, consultant and speaker. She is founder and President of the Gems Group, a management consulting firm that offers Human Resources and business solutions. An influencer to the business and HR communities, Cornelia has been quoted in major publications including the Wall Street Journal, the Financial Times, Fortune, The New York Times, Forbes, CEO Magazine, The Globe & Mail, Fast Company, the Chicago Tribune, and Newsday. She's been interviewed in major markets around the country and contributed articles to numerous blogs and websites, including,,,,, and She has served on national task forces that influenced public policy and testified before the Equal Employment Opportunity Commission on three occasions and held a number of leadership positions with SHRM, including serving on its National Board of Directors. She has also served as a technical editor for McGraw Hill Education and is a member of SouthWest Writers in Albuquerque, NM.
Agence Schweiger

Agence Schweiger