How to deal with angry people
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| Infos : | 224 pages |
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10 Strategies for Facing Anger at Home, at Work and Online
Maybe your job often brings you into conflict with angry people or you have an angry parent, partner or child. As we often can’t cut ourselves off from angry people (although terminating a relationship is an option that’s explored), this book draws on the author’s years of research and clinical practice to help readers manage potentially explosive situations for the best outcomes.
The author offers 10 strategies for dealing effectively with angry people, from figuring out what you want from a person and knowing when to disengage to avoiding character assaults and finding ways to reach those who refuse to communicate. Case studies, tips and practices support readers as they deal with the angry people in their lives.
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